Call Center

Calls for assistance are answered by someone who listens, who understands, and who is there to help in every way possible. BSG’s Call Center handles employees’ questions effectively and efficiently.  We process over 50,000 calls annually.  Our friendly, customer service-oriented Call Center specialists take incoming calls and respond to emails and faxes.  The Call Center features a comprehensive call-tracking system, to ensure all issues are handled promptly. Other features of the Call Center include:

  • Custom toll-free number
  • Recorded incoming calls
  • Secure voicemail & email
  • Custom prompts for callers
  • Monthly client reporting